Professional Services

When software isn't quite the whole job

Mustr is one price, everything included. For a few situations — a looming FWO audit, a non-standard EBA, a hybrid pay stack — we also sell fixed-fee professional services delivered by the team that built the compliance engine.

Request a Scoping Call

FWO Audit Readiness Review

A structured review of your current compliance posture against the specific obligations a Fair Work Ombudsman inspector is most likely to test. Delivered as a written report you can share with your board, your accountant, or your lawyer.

A$1,500 AUD

one-off, fixed fee

What's included

Intake questionnaire and scoping call (45 min)
Walk-through of your Mustr tenant: awards assigned, classifications, BOOT history, casual conversion status
Review of the last 6 pay runs against the applicable award minimums (BOOT)
Casual conversion eligibility check for every casual over 6 months tenure
Annualised salary reconciliation review for salaried staff
Right-to-disconnect log review and policy gap check
Written report (typically 20–30 pages) covering findings, risk-ranked remediations, and a prepared FWO audit pack you can hand over if asked
One 30-minute debrief call to walk through the report

Best for

Employers who want independent comfort that their current pay, casual, and right-to-disconnect practices would survive a Fair Work Ombudsman inspection — particularly NDIS, aged care, and hospitality businesses subject to increased FWO enforcement activity.

Turnaround

Typically 10 business days from intake call to report delivery.

Custom Award Onboarding

For employers whose pay rules are not fully expressed by the standard modern award — enterprise bargaining agreements, unique classification structures, bespoke penalty regimes, or hybrid pay stacks. We encode your specific rules into the Mustr engine with a reviewable audit trail.

A$2,500 AUD

one-off, fixed fee

What's included

Scoping call to confirm what varies from the base modern award
Rule specification document you sign off before we build
Implementation in the Mustr compliance engine: classifications, penalty tables, allowances, overtime thresholds, loadings, RDOs/TOIL where applicable
Reviewable audit trail that shows which clause produced each line item on a payslip
Verification pay run over your last month of data, side-by-side against your current payroll output, with differences explained
Two 30-minute handover calls (your payroll + your ops)

Best for

Employers with an EBA, a site agreement, legacy overawards, or a classification structure that doesn't fit neatly inside the standard modern award data. Common in construction, aged care, and manufacturing.

Turnaround

Typically 3 weeks from scope sign-off to verified go-live.

How we work

Scope on paper, engine-builders in the room

Professional services only make sense when they are scoped, fixed, and delivered by people who understand the system they are touching. That is the bar we hold ourselves to.

Work directly with the engine-builders

Mustr's compliance engine is deterministic and auditable because we built it that way. Services are delivered by the same people who wrote the code — not a reseller or a partner.

Fixed fees, written scope

Every engagement starts with a written scope and a fixed price. No hourly rates running unchecked, no creep. If the work needs to grow, we quote the next block.

Shared audit trail

Everything we do lands as artefacts you own: a report, a rule specification document, a verification run. If you change engine in future, you walk away with the paper trail intact.

Not sure which one you need?

Send a short note describing the situation. If it fits one of the services above, we will send a scope and a fixed price back the same day. If it doesn't, we will tell you that too.

Email hello@mustr.com.au

Prefer a call? Mention it in your email and we'll book a 20-minute scoping call at a time that suits you.